Service Quality Training
Service Culture Road mapping (Managing Service Excellence); Delivering Service Excellence (Creating Memorable Experiences)
Our Service Quality (SQ) enhancement programs are directed towards achieving improved productivity and profitability through the promotion of service quality awareness and service quality assurance training.
Service quality is a comparison of expectations with performance. A business with high service quality will meet customer needs whilst remaining economically competitive. Improved service quality may increase economic competitiveness.
In the customer relationship management approach, service quality is the basis for customer attraction and retention, as service quality and service delivery in modern business practices are very often the source of long-term and sustainable competitive advantage.